Is the Service Dept any better at Tasca Ford than Flood Ford?

Submitted by degggendorf t3_10lwqjm in RhodeIsland

After having to wait two months for a service appointment at Flood Ford, they have had my truck for two days and haven't even looked at it yet. I had to call them for an update, and they're "hoping" to be able to look at it this week. Maybe I am missing the point of having an appointment, but I would have thought they would take availability into account when giving them out...

Anyway, how is service at Tasca Ford in Cranston? I'll happily drive the truck up there if they're better, but if they're just as bad then I guess I'll just resign myself to worse service than I'm used to.

Thanks for the help.

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talazia t1_j5zg2z5 wrote

I laughed when I saw your post..sorry.. I had a gas leak and was asked to wait 2 months for service at Tasca Ford.

This was during the pandemic, but still. I was really worried my car would blow up, and instead found a local mechanic who could help.

Everytime I needed an oil change or something it was always really expensive and or scheduled out far. I no longer own that car.

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degggendorf OP t1_j5zh61q wrote

Aw jeez alright guess I'll stick it out with Flood for now, while hoping a better brand comes out with a small efficient pickup soon...

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_CaesarAugustus_ t1_j60jyop wrote

Do you mind if I ask what exactly the issue has been?

(edit: heck, even vaguely ask. I’m just curious because we have had solid service and quality at Flood Mazda)

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degggendorf OP t1_j60n4fv wrote

Just what I outlined in the OP really.

Long wait for an appointment, then they don't even look at the car for days after the appointment. Poor communication, not calling back when they said they would. Beyond that, there are some widely known issues with the car (Ford Maverick) that they seemed completely oblivious to, even when there have been TSBs and the other acronym I can't remember for an issue Ford has acknowledged and/or published a fix for.

So all in all, they haven't really done anything bad, they just haven't done the good things if that makes sense.

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_CaesarAugustus_ t1_j60pivl wrote

Sorry. I didn’t mean to be redundant.

That’s frustrating. Even at Mazda when we find the recalls or TSBs they work with us after reading what we have and consulting their manufacturer. I had a windshield warp in my CX-30 and they didn’t even have an official TSB, but after their service department taking pictures and explaining it Mazda approved everything.

Again, sorry for your frustration.

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degggendorf OP t1_j60qmb6 wrote

All in all, it's not so bad. But thank you for your sympathy nonetheless!

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degggendorf OP t1_j60qq3g wrote

> Do you mind if I ask what exactly the issue has been?

Oh wait, did you mean what the issue with the Service Dept has been, or with the car itself?

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spindles42 t1_j5ziodz wrote

We are having our Volvo repaired at Tasca’s body shop. It has been, by far, the worst customer service experience of my life. Not sure if that would translate to your situation.

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noungning t1_j5znwvg wrote

Highly don't recommend Tasca. Even a simple oil change can take 3 hours!

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Diligent-Pizza8128 t1_j5zqzqy wrote

This is my experience at Tasca Seekonk as well. Seems absurd when you have an appointment.

They also rotated the tires on my van but didn’t check air pressure. Since it’s a cargo van, PSI is 52 in front and 80 in back. They had it swapped. Not good.

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degggendorf OP t1_j5zp35q wrote

Thank you, guess I'll tough it out with Flood.

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dank-pancakes t1_j60alaj wrote

My oil change at tasca actually did take exactly three hours, I sat and waited. I feel your pain

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noungning t1_j60brfo wrote

lol yeah, after it wasn't under warranty, I never looked back to using their "service".

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fatkidwitskillz t1_j5zlhz5 wrote

Knowing a lot of mechanics in the state, there is a lot of short staffed auto shops and they are all on crazy long waits.

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degggendorf OP t1_j5zoyre wrote

For sure, which is why I understand the 2 month wait for an appointment. It's not being able to even look at my car until 3+ days after the appointment that gets me (especially with no proactive communication about it).

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Low-Dragonfly-5352 t1_j5znvnt wrote

My fleet vehicle is serviced at either location and they all suck. Blown bearing and can’t get me in till February….. so I’m not working till February I guess.

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ynwp t1_j5zij1g wrote

I’ve been taking my Mazda to Tasca in Cranston. I bought it there. So far just maintenance and am in an out in a few hours. I guess they are okay, the car is running no problem (it is new), they are expensive.

I plan to go to local mechanic after warranty ends. At the end of the day I don’t trust these guys enough.

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degggendorf OP t1_j5ziqt0 wrote

Oh yeah, I should have mentioned that too. Mine is under warranty as well, so I am kind of tied to a Ford dealer to fix these warranty (and recall) items.

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WeebQueen t1_j5ztgjs wrote

I loved the experience of buying a car from them but the service department does absolutely nothing. I went to get my tires rotated and literally nothing was fixed.

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TzarKazm t1_j5ztvmy wrote

My experience with Tasca service was lousy. They won't get a recommendation from me.

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SpicyClownfish t1_j5zxb5d wrote

lol Tasca sucks. They sold me a car with an “aftermarket exhaust”. I look underneath it and the flex pipe snapped so there was just.. no exhaust.

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catman1761 t1_j601fze wrote

You didn’t check before you bought???????

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SpicyClownfish t1_j601pkm wrote

No. It was a car that people often put aftermarket exhausts on and i didn’t question it

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wyldweasil t1_j60i8i4 wrote

Glad to see I'm not the only one that had issues at Tasca in Cranston. Everything was longer than it should be. Their appointment system wasn't accurate and made it seem like it was our problem. One time I had it in for a warranty transmission repair and they broke the starter. Sure they replaced it for free but still.

The worsye part was when I gave them my car to their collision shop. A month a half of battling to get them to finish it. I swore them off and added them to the never again list and bought a different vehicle from somewhere else.

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HalfMeow t1_j60ny34 wrote

Tasca is the worst. By far. They had my car for six weeks because it was making a loud noise, told me I couldn’t have it back because the transmission was taken apart. Finally got it back, same noise. Took it to Flood, explained my Tasca fiasco, the guy called me an hour later to say my transmission had never even been touched.

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jdtreats2 t1_j61hzx8 wrote

Same situation here with Food a couple months back. Had it for days and didn’t look at it. They never found the source of the noise I took it in for and I honestly don’t think they tried.

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PuzzleheadedTest1919 t1_j61je56 wrote

I was going to Tasca for my Volvo for a while. The wait for an appointment for an appointment have been over 2 months, so I go somewhere else now.

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suchmann t1_j61kr1d wrote

Hahahahah hell no they are a mess. They’ve had my car for almost a month now. They even lost my payment confirmation at one point.

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drewtee t1_j621hjt wrote

Chalk me up as another Tasca hater. Hell, I live 5 minutes from Tasca Mazda and I still bought my last two cars from Flood. I was doing maintenance there in Wakefield for awhile too but post-covid I just go to a local shop now.

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Billiam201 t1_j621kk6 wrote

Tasca took 3 visits to change a tire.

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Ryfhoff t1_j623wbb wrote

I can’t speak to general maintenance etc, but I know they have more speciality mechanics or mechanics trained in high performance ford vehicles. Did a decent job with a gt 500 I had.

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geffe71 t1_j63gx05 wrote

Fuck Flood Ford

Started taking my car to Tasca in Seekonk when I had an Escape

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degggendorf OP t1_j63hbp2 wrote

Seekonk better than Cranston Tasca? Or just more convenient location for you?

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geffe71 t1_j644lqt wrote

Both. Took my Ranger to Cranston because I was getting a free sandwich with my oil change, when Quicklane took hours for an oil change I switched to Seekonk Quicklane (if I’m going to wait, at least I’ll be closer to home)

Bought my first Escape from Flood in EG and took it to the QL across the way and had no issues (got any other work at Tasca in Seekonk, because Flood service department is horrendous). Got my second Escape from Flood in Gansett, took it to EG for oil changes then decided to switch over to Tasca for convenience.

I will never buy a Ford again. Happy with my Toyota and the service I receive at Bristol Toyota

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degggendorf OP t1_j646wyd wrote

Yeah I'm definitely feeling the brand difference after being spoiled by Speedcraft Acura, those guys were fantastic.

What are the chances that Honda comes out with a small electrified pickup, and also brands it as an Acura? That would be ideal for me lol

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Suitable-Share4733 t1_j63p864 wrote

I am not sure if you are required to get your car serviced by Ford or not? If not, the last couple of years my family has started going to the mechanics shop on Park Ave - the one right in front of Cranston High School East. They are fast/all mechanics highly certified and they generally repair our cars under their estimate. We had brakes replaced, leak repaired, and intensive diagnostics done on our Corolla this month and they managed to do all and get parts ordered and placed in less than two weeks. Cannot recommend them enough, they really know their shit. We have used them for our Subaru, Suzuki, Corolla, and Sonata in the past.

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degggendorf OP t1_j63pkl9 wrote

Well yes, for now - there are a few warranty/recall issues Ford needs to deal with. Certainly after the warranty is up, I'll start doing my own work on it.

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Suitable-Share4733 t1_j6415rf wrote

Best of luck! I think the wait they are imposing on you is inexcusable.

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degggendorf OP t1_j642yr9 wrote

I am feeling more positive toward them today, actually. After another call back, they're getting a loaner truck for me for as long as they take. That seems more fair...I really just need a truck, not necessarily my truck.

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Taylor_D-1953 t1_j64yel8 wrote

My experience … the shortage of mechanics and technicians is a challenge. And of course those technicians and mechanics also are susceptible to COVID-Flu-RSV viral illnesses. Rhode Islander holds an older population and Millennials-GenZ are not seeking skilled trades. Yeah it’s a problem.

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abaum525 t1_j65jffb wrote

Maybe I'm an outlier but I just brought my Mazda to Tasca in Cranston. It was for 75K mile service - oil change, replace air filter and spark plugs, rotate tires. I was able to get an appointment about a week out and the wait while I was there was about 90 minutes.

But, if you need specialty work? Maybe that's what takes way longer.

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Wooden_Exit2957 t1_j5zgyrl wrote

Tasca gives you free sandwiches. Can’t imagine Flood beats that

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degggendorf OP t1_j5zhiye wrote

Ideally, I wouldn't spend enough time at the dealership to eat a sandwich.

That said, I certainly didn't see any sandwiches at Flood.

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March_Latter t1_j612b6v wrote

I have never experienced Flood, but if they are terrible its about equal to Tasca.

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Httpslaytan t1_j6i6uap wrote

Absolutely do not go to flood. as someone whos worked there, horrible company.

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