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dmastra97 t1_j67r8ec wrote

It's because the only reason to call customer service is if something is wrong so the people calling are aggravated and the company is using customer support as a shield

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PokeManiac16 OP t1_j67z7yt wrote

That’s true, I use to work retail n it was bad. I couldn’t imagine doing food service while people are hangry.

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Corrupted_G_nome t1_j68k06k wrote

One can complain and be upset without being nasty or cruel. Ive dealt with a lot of customers over the years and there is a clear distinction between having emotions and lashing out at people.

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