PokeManiac16 OP t1_j67zv15 wrote on January 28, 2023 at 11:16 AM

Reply to comment by IntelKick in A lot of people take kindness for weakness, that’s why costumer service workers get mistreated. by PokeManiac16

That’s how it is for me right now, my job said if it ever picks up in my city, they’ll hire more people and I’ll be in charge of the team. Hopefully I can pass that on so people don’t have to keep learning that you have to let people yell at you.

IntelKick t1_j687zh9 wrote on January 28, 2023 at 12:56 PM

Be respectful of the customer. If they don’t give you the same treatment, they can kindly fuck off :)

Usually if they start yelling, the conversation ain’t going anywhere anyway so if you force the hang up due to their bad attitude, they’ll most likely call back and most likely keep calm.

Either that or they’ll calm down when you tell them to keep it professional or you’ll hang up