It still happens though. I've seen adults rip in to teenagers because our shop has run out of a product that was on special. I'm not that big myself, just older, fatter and with a little grey hair. When I tell them to talk to me that way instead of to a 14yo, they shut up quick and walk away.

It's a tough time right now, people are stressed out and some don't have a healthy outlet. I guess getting through traffic during summer to go to a shop that is low on stock due to - whatever reason this week - it can be a breaking point. But threaten or swear at one of my colleagues who have been on this planet for less than half as long as you, you deal with me mate (verbally, I wouldn't know what to do if someone squared up to me but my words seem to work).

I know some would say call the boss, but usually, the shift boss is younger than me and has just a little less of an idea on how to deal with assholes than me.