I remember my town the service was so piss poor and degrading over the years that we had service outage going all the way up to the local governments effecting several counties.

So the city was threatening to get the state AG involved, so the middle managers eventually got into contact with them, scheduled a meeting with the mayors and gave them essentially the customer service version of "deal with it".

We're now apporving Fiber to be installed from a company outside or the state.