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sirunknownlandon t1_j4m8bt2 wrote

Yes. However, that's not what they do. A lot of times your literally faced with someone who probably has had no training, has some information in front of them, and is just doing it like it's a call center job. Long term care and proper resources are needed, yes, but the system doesn't do its job effectively. Hell, one time the only reason I stopped to consider things was because I was laughing at the genuine advice given to me by someone with no clue what they were doing. This was in my teens and I knew better and just hung up. A lot of people who have had to use the service have been failed by it and ultimately it doesn't do what it should. There are other crisis hotlines and I always advise using them instead.


0bsolescencee t1_j4nwz02 wrote

I worked at a crisis line for women fleeing domestic violence and I literally received no training at all. I worked in the shelter and had to answer the crisis line if it rang. I always dreaded it ringing because it was so stressful not knowing what to do.

I preferred night shifts where there were less calls than any other times. The work in the field appears to be so difficult they struggle to find staffing, so they struggle to provide training from the non-existent senior staff.

I've called a variety of different crisis lines for my own personal use, and it's super hit and miss on if you'll get someone trained or who doesn't provide shitty advice. One time I got into a routine of having debilitating panic attacks on the same day of the week and kept getting the same chick who had no idea what to do. It was annoying lmao.