988 is nation wide but it’s staffed by many different crisis hotlines with their own training and rules. Some have fully trained staff with degrees, others have volunteers. Some are required to immediately call police out, others aren’t. Some have to triage the calls due the sheer amount of people calling. Because though the breakup with your girlfriend is really tough and is causing you to feel depressed it ties up the lines for people who are genuinely suicidal. Not everyone who calls is suicidal.