This is a step in that direction actually. With the introduction of 988, hotline centers are going through a specific training. I can’t say I felt we needed it, as I volunteer for a center and though it is volunteer staffed, the training i went through was extensive. Before 988 we even got certified and in ASIST, an evidenced based model for crisis counseling persons calling with suicidal ideation or intent. Regardless, quality overall should go up overall.