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masshole4life t1_j6td2je wrote

Reply to comment by D_is_for_Doomsayer in Anybody else have a problem with these nitwits on Grafton Street. Is it specifically the Grafton Street store, or is it universal at all Spectrum stores? by CloroxWipes1

more likely you found the one guy willing to take the hit on his metrics, especially if this is before the higgins st call center went repair-only.

working on commission is a bitch.

you're expecting the common sense thing of "service" but all customer facing positions are secretly sales positions. the rep was not rewarded for serving you but for generating revenue. the actual problems were almost inconsequential to the company and all they cared about was every call being an opportunity to wring more money out of the customer. you wanting to "downgrade" anything trashes the rep's numbers so they just keep making shit up and passing you off to the next guy. years ago they did not track lobby rep's repeat customers like they did for call centers so reps could just lie and pretend they never spoke to you and just hide from you if you came in again lol.

this was long ago and lots has changed. but in true charter fashion they have actually become even worse.

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D_is_for_Doomsayer t1_j6tinnc wrote

I 100% believe you. In this case, I actually wanted to cancel an account and open a new account because it was in a vanished roommate's name. They all just told me they couldn't do it and tried to get rid of me. This one guy was like: Yep, your name is listed as an authorized account user, we can do that. The alternative was to wait for the account to go delinquent and disconnected...

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