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Icy_1 t1_j6swswj wrote

Universal. Webster Square makes Grafton Street look good.

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IdleOsprey t1_j6w7q4i wrote

Agreed. Webster Square makes kindergarten look smart.

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D_is_for_Doomsayer t1_j6sy3ku wrote

If you listen to folks who have other services, it's a pretty universal experience across internet/cable providers. That's not a defense of Spectrum, they've been shit forever, but they're all pretty much like this. It's kind of luck of the draw with how busy a branch is and who is working.

I once spent several phone calls and visits to their Higgins St location when they were still Charter and they all told me I couldn't get what I wanted. Then I tried one last time and got the one guy who knew what he was doing and he had me settled in five minutes.

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masshole4life t1_j6td2je wrote

more likely you found the one guy willing to take the hit on his metrics, especially if this is before the higgins st call center went repair-only.

working on commission is a bitch.

you're expecting the common sense thing of "service" but all customer facing positions are secretly sales positions. the rep was not rewarded for serving you but for generating revenue. the actual problems were almost inconsequential to the company and all they cared about was every call being an opportunity to wring more money out of the customer. you wanting to "downgrade" anything trashes the rep's numbers so they just keep making shit up and passing you off to the next guy. years ago they did not track lobby rep's repeat customers like they did for call centers so reps could just lie and pretend they never spoke to you and just hide from you if you came in again lol.

this was long ago and lots has changed. but in true charter fashion they have actually become even worse.

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D_is_for_Doomsayer t1_j6tinnc wrote

I 100% believe you. In this case, I actually wanted to cancel an account and open a new account because it was in a vanished roommate's name. They all just told me they couldn't do it and tried to get rid of me. This one guy was like: Yep, your name is listed as an authorized account user, we can do that. The alternative was to wait for the account to go delinquent and disconnected...

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whitesquare t1_j6t3gkj wrote

Just a friendly reminder that TMobile Home Internet is now available in Worcester, and you could theoretically avoid ever dealing with Spectrum again.

Say what you will of TMobile - my home internet experience has been a massive step up from the terrible service provided by Spectrum. Had it about 8 months now.

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gm33 t1_j6t5szj wrote

What’s the speed and latency? I get rock solid 300 down and 10 up with Spectrum and almost never have outage/issue.

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whitesquare t1_j6uf2mo wrote

I just tested now at 430 Dl 36 Ul. It can vary but it’s usually 200+.

3

D_is_for_Doomsayer t1_j6tj561 wrote

Verizon Fios is spreading across the city too. They were just out in my neighborhood checking their lines.

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Kpop2258 t1_j6tjes7 wrote

Any idea if they are available in the Indian Lake area?

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D_is_for_Doomsayer t1_j6tl2t4 wrote

Dunno, mate. Try Verizon.com, but they sent out mailers in Webster Square.

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jbcg t1_j6tlor4 wrote

They're wiring my building in Webster Square now. Any idea on pricing yet?

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Anekdotin t1_j6uc5su wrote

pricing doesnt matter its a 1000x better product.

2

IdleOsprey t1_j6w7th7 wrote

I can dream. We will never get FiOS out in the sticks.

1

BrokedownAlice69 t1_j6sxtq3 wrote

Oh my god. PTSD from that store. I had to wait 5 hours to get a wireless router that they had forgotten to send me. I then get my next bill and the dude who gave me the wireless router decided to help his sales number and added the most expensive cable package to my account. I had to call, prove to them that I never purchased or agreed to the cable package and get it removed.

This was all because they forgot to send me a fucking router. I’ve really never experienced anything like it before

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NativeSon508 t1_j6tca6b wrote

You’re much better off buying your own router anyways. You’re likely paying $7 a month to rent their and a good router is $100.

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7NerdAlert7 t1_j6ub4kt wrote

It amazes me how many people go there to pay their bill in person. I'll never understand that. Just think if these folks pay all their other bills in person, too, that's a lot of time each month paying bills.

It's 2023, even if you're "old" now it's not like there wasn't the last 20 years to become familiar with auto pay or bill pay through a bank or god forbid...US mail!

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CloroxWipes1 OP t1_j6wqp2m wrote

Best part...the 3rd party vendor machine in the store to take payments doesn't work...hasn't for days.

The, on 1/31, they couldn't process payments because their system was down...yet they could process orders for new service?

FFS, just take the payment, issue a receipt and fix your shitty system later.

2

KingR21 t1_j6t0vdj wrote

That spectrum is full of idiots. Experienced the same

3

Speedwagon1935 t1_j6x5gh9 wrote

Every time I go there they have like two workers but a line of 20+ people out the door, I pity the workers but not the manager.

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CoolAbdul t1_j6szrhx wrote

It is universally all Spectrum stores.

1

coldrunn t1_j6t4jfd wrote

It's so much better than it was when they were on Higgins St!

1

zHyena t1_j6tdl9i wrote

Universal. Millbury sucks too

1

OrphanKripler t1_j6tlhnr wrote

Trash service. Took 3 hours to pay a bill because their website was down.

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jesseMc420 t1_j6us3x6 wrote

Im not violent but it would literaly not bother me if that building burned down not all of it just Spectrum.

1

Mbpmb11 t1_j6wnjoi wrote

This store is terrible. Cant wait for FiOS...

1

MuthrPunchr t1_j6zyzba wrote

Ha my parents switched from AT&T to spectrum mobile. They said that I was silly to stay on AT&T. Their horror stories of going to this store make my higher bills worth it.

1

Horknut1 t1_j6t8p76 wrote

Why do people still have cable? You can stream literally anything these days.

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taqeladragn t1_j6td6vv wrote

Where do you think the internet comes from so you can stream everything?

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Horknut1 t1_j6tfu1f wrote

I’m talking, maybe not clearly, about the people talking about their cable packages.

0

masshole4life t1_j6tfm9f wrote

ah yes. i shall do my netflixing on 2 tin cans and a string and i will never deal with charter again.

2