I've had a handful of excellent experiences there. According to the techs I've spoken to, they pay a much fairer wage than other places and are run by veterinarians vs. a non-vet business admin. They let you stay with your pet the whole time, and were really kind about explanations. Definitely a long wait for "minor" emergencies (multiple hours for a severe laceration that needed stitches) but they triage well and try to take care of you while you wait (food, water, check ins, dog beds, etc.). Emergency vets are short staffed beyond measure right know, as much as I love Tufts I won't take an animal there for anything but life or death emergencies because they'll likely turn you away or the wait will be astronomical right now.