No personal experiences, but I’ve heard good things.

Had an emergency a few weeks back and they advised all vets, including emergency vets, are incredibly booked up. VEG folk were kind but couldn't see me.

Eventually went to Douglas Animal Hospital the same day after every other place i called advised I go somewhere metrowest.

Waited there for ~3 hours once, didn’t get seen though. They were very nice but definitely understaffed for an emergency hospital

I've had a handful of excellent experiences there. According to the techs I've spoken to, they pay a much fairer wage than other places and are run by veterinarians vs. a non-vet business admin. They let you stay with your pet the whole time, and were really kind about explanations. Definitely a long wait for "minor" emergencies (multiple hours for a severe laceration that needed stitches) but they triage well and try to take care of you while you wait (food, water, check ins, dog beds, etc.). Emergency vets are short staffed beyond measure right know, as much as I love Tufts I won't take an animal there for anything but life or death emergencies because they'll likely turn you away or the wait will be astronomical right now.

I’ve had to bring my kitten twice and each time was the same. Like others have pointed out, it seems like they’re definitely understaffed because of the wait times but I was lucky enough to be seen by the doctor. They’re all extremely kind but definitely would not bring my animals there for minor emergencies.

I literally cannot speak any more highly of VEG. Through an unfortunate series of events, we were there twice with two different dogs in the span of three weeks or so. They were incredible both times.

It needs to be said, they’re pricey. But I love the fact that once I left, I could call back and speak to an actual vet on the phone with any questions. I called seriously four times in the span of 36 hours after we brought our lovable idiot who ate a Christmas ornament home, and spent a good 3-4 minutes on the phone with the vet each time. (Uhhh sorry to whoever posted here that they’re understaffed with long waits…probably my fault somewhat haha).

I was in the unfortunate situation where I needed to put my dog down and my normal vet could not accommodate us. VEG was incredibly kind and compassionate. We called ahead and they were ready for us when we arrived. They even reached out to me after a few weeks had passed and offered me information about the grief groups they run. Although I wish I hadn't had to go at all, I was incredibly impressed with them.

My parents also used them once and were also very happy with the services received.

Update: we went there and they were great. As things unravelled they called tufts and sent us there.

Hope your pet is doing OK.

He's alive. Went through hell. Was in surgery until middle of the night. But overall, good news. We made it to tufts in time and he survived.

Would you be willing to share how pricey they are? Thanks

The visit itself is like $200, plus whatever they do. We went in the other day for a visit, X-rays, ended up with some meds to take home and I think we were all in like $785.

They do give you pricing at each step, so you’re not shocked by a huge bill at the very end. It’s expensive, but transparent.