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dupattaluella OP t1_j5ys5fa wrote

Reply to comment by 4runnr in Electricity Bill by dupattaluella

I'm definitely going to be asking them about credits. From my discussions with them a few months back when my usage was over 1000 kwh then suddenly dropped after months of me calling in an complaining, sounds like they won't give credits. But, I'll be trying and going through more than just NG if needed. They need to be stopped from stealing people's money.

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4runnr t1_j61bi61 wrote

“Misunderstandings and lethargy perhaps produce more wrong in the world than deceit and malice do. At least the latter two are certainly rarer.”

I advise that you are not quick to assign malicious intent, but that you read your contract with National Grid and see what your rights are to correct this obvious error for your time and money wasted. If you cannot resolve with customer service I would contact a lawyer who works for a percentage of the winnings.

The contract may state that you are responsible for ensuring the accuracy of the meter, after which you would have no recourse.

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dupattaluella OP t1_j61e1ow wrote

I've already asked them. My rights are that it has to be proved and even then I wouldn't get credits. I'd have to go above them.

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4runnr t1_j61e5y6 wrote

Well I hope that you kept the old meter then!

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dupattaluella OP t1_j61e82k wrote

Nope. Didn't know that was an option.

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4runnr t1_j61erdz wrote

Either way read the contract, don’t trust what customer service says.

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