as someone who has had to call CPS a lot i encourage you and anyone else in a situation like this to bother the living hell out of CPS and ask for their supervisors. some of the screeners are just not good and if it’s close enough to when they’re about to go home some will basically refuse to deal with it because they don’t want to stay late. they’re still short staffed in the city so it doesn’t help but call them as much as is needed in order for them to do something