Doing that does work for people. The rep you get connected to has a directive to try their best to keep you as a customer and will offer you discounts. Some people call it “a ritual” every year, but I honestly have had zero complaints with speeds/connectivity/etc with them over the combined 8 years I’ve dealt with them in Baltimore (and I’ve lived northeast, east, and southwest in the city).

And is /u/jdtoast your fiancé? They just posted a very similar post on here!