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BmoreCityDOT OP t1_jde7272 wrote

You don't have to submit another if you already have 311 active reports.

Calling 311 is the best way to follow up on any ticket you've submitted. When calling, you can say ā€œIā€™d like to check on the status of my service request. Would you mind looking up the details in the Salesforce system for me please?ā€. This will get you the most information.

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