I've spoken to them twice. Once the guy was sitting outside smoking and i asked him nicely if he could turn it down. He said there was no music playing in his house when clearly my walls were vibrating then he said sorry he would turn it down. The next convo was with the girl who of course ignored me and had an attitude. I believe she is the one doing it. i said after that i would no longer say anything and just contact the rental office. I also have recordings of how loud the music is coming through the walls