I think the thing is that the bureaucratic process for individuals to access basic, regular, necessary services (MVA, basic home improvement building permits, etc) is so overburdened, underfunded, and intentionally arduous that big business and the media uses that to reduce necessary bureaucratic regulation of large businesses.

And they never find or improve the shit most people deal with like the MVA as that would make people understand bureaucracy doesn’t have to be a bad word.