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caro822 t1_izuxm0i wrote

That is super shady that they won’t put anything in writing. The way I was trained was everything needs to be in writing. Have a conversation covering policy/complaint? Follow up with at minimum an email, if not a letter to the door, summarizing the conversation. Resident has an issue? Put it in writing in their memos, then notify them that it was noted and in their file.

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TitsMageesVacation OP t1_izuyhis wrote

Three years, not one returned email. They always call to follow up. Two different property managers, it’s clearly a policy.

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