Good luck getting them to do anything about it. I recently had a burst pipe that sprayed out water into my kitchen for 3 days while I was out of town for Christmas. It happened to be a hot water line, so the water heater ran continuously for three days and my BGE bill is 2x what it normally is. The city will adjust water bills due to a leak, so I figured I would try BGE. To paraphrase, their response was basically, "lol sucks for you."