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michaelk4289 t1_j233ejt wrote

Reply to comment by Decent_Blackberry742 in What Can We Learn from Barnes & Noble's Surprising Turnaround? by koavf

I worked at B&N for over a decade. It's because for any given title, there are likely 3-4 places it can be (section, endcap, table, maybe a second endcap) but only 1-2 copies on hand.

The system they used to manage inventory must have been coded by the same people who made Southwest's scheduling software.

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Trilly2000 t1_j23lz6a wrote

Also, if a customer interacts with a bookseller they’re more likely to have a positive experience and possibly purchase more.

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