My wife was looking for some book (I can’t remember what now) a few months ago and couldn’t find it even though it said it was in store on their site. I told her I’d ask the girl at the information desk and she was like “awesome! I just read that book! It’s so great!” She excitedly asked one of the guys to check the back and he was just as excited and said “[book name]! Nice!” and retrieved it for me. Maybe they were just trying to be really customer service forward but they seemed legit excited to get that book for me so someone else could read it too.