I tried buying an ebook on Bookshop.org and the experience was awful. They required downloading a third-party app which was a hassle in itself. And the reading experience was horrible. It took 3-4 taps to open a book and there was no highlighting or note taking ability. I couldn’t find an option to download an epub to manually load onto my Kindle. Then I discovered their purchase agreement doesn’t allow returns on ebooks, even though this is not disclosed during checkout. Fortunately, they did give me a refund.

Unfortunately, this is why I stick to Kindle.

I’d love to find another option, but I also have similar trouble finding what I’m looking for on Libby. And when they do have it, I usually have to wait weeks to check it out.