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Hribunos t1_itl86iw wrote

If it's a planned shutdown, they'll provide alternatives. If it's an unplanned shutdown (something broke like this) and it last more than a day or so, they'll provide alternatives. But like, this thing just broke this morning. You think they have a fleet of shuttles on standbye to just create a new shuttle route on the fly every time something breaks?

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ch1ck3npotpi3 t1_itl8wk3 wrote

Yup. They don't just have spare drivers lounging around the breakroom waiting for shit to happen. They have to pull drivers from their normal routes to run the shuttle, but they can't just kick passengers out midway through the trip on routes like the 1, 28, or 39. The shuttle drivers have to finish their current trips first before diverting to the shuttle. It takes time to get the bus shuttles up and running.

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aray25 t1_itlh503 wrote

And even if they did have spare drivers and buses lying around (which as you point out they don't), they can't teleport to wherever they're needed instantly anyway.

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mapinis t1_itldy0d wrote

With how often things break I feel like they should have them on standby.

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eladts t1_itnz9vr wrote

Are you willing to pay for that?

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mapinis t1_ito4b4d wrote

As part of their budget that needs to be drastically increased? Absolutely

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tasharact OP t1_itlqqpi wrote

I totally understand and I wasn’t expecting some magical instant fix, I just wish the conductor gave us some advice on what to do and what other ways there were to get to our destinations. This morning it was more like “ok, the train is down and you guys have to get off here” leaving us all confused cause we got places to be

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bbqchickenpizzza t1_itlw3yt wrote

Sure, if it was 20 years ago. It's way faster for you to get directions on your smart phone than for the conductor to personally give each passenger directions to their individual destinations. If your phone was dead, or you had no way of finding out where to go, I'm sure you could've asked them and they'd do their best but your phone can tell you that in 2 seconds.

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TwoforFlinching613 t1_itmm0ds wrote

The MBTA employees widely vary in attitudes and willingness to help. You will find a few that do their best, some that a just there and other will just rudely kick you off/get you out of their face.

As stated in another comment, they do a lot of assuming you will figure it out on your own with little/no help.

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