tasharact OP t1_itlqqpi wrote on October 24, 2022 at 4:06 PM

Reply to comment by Hribunos in Does the MBTA give you alternative transit options when a line on the T shuts down? by tasharact

I totally understand and I wasn’t expecting some magical instant fix, I just wish the conductor gave us some advice on what to do and what other ways there were to get to our destinations. This morning it was more like “ok, the train is down and you guys have to get off here” leaving us all confused cause we got places to be

bbqchickenpizzza t1_itlw3yt wrote on October 24, 2022 at 4:41 PM

Sure, if it was 20 years ago. It's way faster for you to get directions on your smart phone than for the conductor to personally give each passenger directions to their individual destinations. If your phone was dead, or you had no way of finding out where to go, I'm sure you could've asked them and they'd do their best but your phone can tell you that in 2 seconds.

TwoforFlinching613 t1_itmm0ds wrote on October 24, 2022 at 7:27 PM

The MBTA employees widely vary in attitudes and willingness to help. You will find a few that do their best, some that a just there and other will just rudely kick you off/get you out of their face.

As stated in another comment, they do a lot of assuming you will figure it out on your own with little/no help.