I think people really fail to grasp just how much work and manpower goes into an ISP. Are they subcontracting out installation, maintenance, repairs, support, and all the back-end shit that needs to exist?

I've worked with a LOT of ISPs and the municipal ones like Norwood Light has are a clear step down in terms of pretty much every factor except for cost. Available service, reliability, support, repair time, etc are all garbage.