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-CalicoKitty- t1_ixn2fua wrote

Reply to comment by accion12 in How much do you pay for the internet? by accion12

I would probably just take the $9 discount. That's not bad, and you probably don't need faster speeds. If you want a better deal, apparently you have to actually schedule a disconnect and someone from customer retention will reach out in a few business days. Otherwise you can switch between Comcast and RCN every couple years. I've had Comcast before though, and they raised prices more than RCN does. Good luck!

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accion12 OP t1_ixn3i49 wrote

I already asked them to disconnect, and don't foresee a better deal. I think I would rather switch to Starry which offers good service and would still save

The devil that is Comcast, does offer a better deal though...it's so tempting

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wanton_and_senseless t1_ixn6s1q wrote

I switched to Starry from RCN and never regretted it.

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husky5050 t1_ixna8os wrote

Starry laid off half it's workforce and is headed for bankruptcy.

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accion12 OP t1_ixnnnsi wrote

Literally most tech companies are laying off. If it goes bankrupt, I'll switch back to RCN with intro pricing

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walthamian t1_ixnnzxv wrote

I was an RCN customer about 3 years ago. I called to cancel the service because at the time, Verizon was offering a low cost deal. Several days after the RCN cancel call, I received a call from RCN: "This is Vice-President (or something similar) So-and-So. We really want to keep you as a customer. Isn't there anything we can do to keep you?". I wanted to say, "Yes, you could offer me a lower price deal than what I'm paying you now." But I didn't. Am currently using RCN again, at a much lower cost than Verizon. So, you might want to call one more time next week (after the holiday and the weekend) and just say "I'd like to remain a customer but I've done a lot of research and I know many other RCN customers in my area have much better deals in terms of cost/speed".

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simonsays123 t1_ixrn8dn wrote

On the phone, actually say you want to cancel, pick a cancellation date a couple weeks in the future. They’ll call or email you in a week or so and offer a deal. I’ve done this twice with RCN

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cxmplexb t1_ixnp5r3 wrote

Comcast works absolutely fine. Only non tech people have issues with them for obvious reasons.

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ribi305 t1_ixoc5jf wrote

They used to be much more scammy with fees and raising rates, and their service used to be worse. And if you ever need a tech to come out it was a huge pain. But they've gotten better, I've used them for like 17yrs and lately I think they're pretty solid, with fair prices, good perks and decent customer service

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