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Zer0_to_0blivion t1_j2j3m9m wrote

You speak to the local trading standards board.

If Amazon were to ship the incorrect item, it's on them to resolve the issue. In the US the recipient is protected by federal law, meaning they can keep the item without penalty i.e. Amazon wouldn't be able to register the item as stolen to get it black-listed by Sony, afterall Amazon would have had to pick the item, stick your name and address on it and then send it out. Amazon would have to accept it as a mistake and loss on their books.

In Canada, you'd be expected to make every reasonable action to return the goods, but not at your expense, i.e. contact Amazon and they pay for return shipping. If Amazon don't want to pay return shipping, then you can keep it.

Edit - if this were a situation I was in, I'd take a picture of the packaging, showing my name and address, and send it to Sony as proof the item wasn't stolen, and that Amazon knowingly sent it to me.

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THEY_CALL_ME_FACE OP t1_j2j5yi5 wrote

Sometimes Amazon only allows 7 days for an important item like a Playstation 5 to be returned. And the item has to be unopened. What would you personally do if it was opened and past the 7 days?

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Zer0_to_0blivion t1_j2j7fd6 wrote

Contact Sony with any proof I have that Amazon shipped it to me. The key is getting the information to Sony that Amazon made a mistake. To register it as stolen with Sony, Amazon are claiming someone has actually taken it from Amazon. If Amazon send it out to someone, that's a mistake, not a theft. Sony should un-block the console.

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