Salesforce as a SAAS does a lot, let me tell you what my company does with it: every customer data is saved in the database, phone numbers, addresses, key decision makers, technical data.

Every call my sales reps place is done through salesforce, no need to dial numbers, and logged. Every quote we create comes through a SAP plugin in salesforce. Every order a customer places as well. Once the order is placed, we do the tracking of the shipment through a DHL or FedEx plugin in salesforce.

Customer subscriptions also run through SF for our services, renewals as well, customer complaints run through SF to our zen desk.

Basically Salesforce is the “operation system” for our multi billion dollar sales, order, customer services, business development and logistics departments.