> American customer service wasn't supposed to be shite

It varies wildly and I do try to remember that sometimes people are just having a crappy day and whatever I did was the last straw for them. I've absolutely been in that position.

But to have such a policy puts me in the position of someone enforcing such a policy and I'm not interested in that. I'm still pissed that the local baseball team used COVID as an excuse to adopt an absolutely bullshit bag policy, such that I didn't go to a single game in 2022. I might go this season but I will whine about it into every one of their feedback forms.