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heresy123 t1_j7ko5dk wrote

Reply to comment by Kraichgau in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96

Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭

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Kraichgau t1_j7kp0vv wrote

Yes, they just instructed me to destroy it. You need access to the Fitbit account that it was connected to.

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heresy123 t1_j7ksm1p wrote

Weird. They sent me a return kit last year and instructed me to return the device to them. I just tried to click through the refund page again and it’s asking for my address for a physical return kit again… I’m in California.

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Kraichgau t1_j7kthg7 wrote

I'm in Germany, maybe they didn't want to deal with overseas shipping.

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who_you_are t1_j7krfko wrote

I'm in Canada, I did the recall like 4 months ago. They only ask me to dispose it.

I just needed to login into the Fitbit app, unpaid the watch and fill a form.

The reason I did the recall is it stop working :p

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heresy123 t1_j7kssj0 wrote

Hmm that’s odd. Did they not ask you for an address to mail a return kit to?

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