DieMensch-Maschine t1_j7oxcyw wrote
Reply to comment by rdyoung in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96
I bought mine from Amazon, but because they decided it was from an “unauthorized seller”, I was told I was not covered by warranty. The thing lasted less than 6 months. So, no, I won’t get my money back. Fitbit’s business practices are getting pretty slimy at this point.
rdyoung t1_j7oyown wrote
Are you sure about that? It's a recall not a warranty claim. Have you tried?
Pretty sure I bought mine from Amazon as well and got my money back from the recall.
DieMensch-Maschine t1_j7ozf22 wrote
Called them several times, got delay tactics, finally sent them proof of purchase from Amazon upon request. Quoting directly from an email they sent me: “Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty.”
rdyoung t1_j7p1jzn wrote
You're not following me.
This is a recall it's different from a warranty. The recall isn't done via CS, it's done via a web form, they send you an envelope to send yours back in and they send you a prepaid visa (iirc) for the refund.
They don't have a choice when it comes to recalls it doesn't matter where it was purchased.
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