DieMensch-Maschine t1_j7ozf22 wrote
Reply to comment by rdyoung in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96
Called them several times, got delay tactics, finally sent them proof of purchase from Amazon upon request. Quoting directly from an email they sent me: “Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty.”
rdyoung t1_j7p1jzn wrote
You're not following me.
This is a recall it's different from a warranty. The recall isn't done via CS, it's done via a web form, they send you an envelope to send yours back in and they send you a prepaid visa (iirc) for the refund.
They don't have a choice when it comes to recalls it doesn't matter where it was purchased.
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