I just think the quality of their launches and customer service are really the main threads through time, for me. I admittedly only play The Sims from EA, but I have very vivid recollections of trying to get customer support and it being complicated bordering on impossible to get the help I needed. They're a company that will do everything under the sun to prevent you from talking to a real person at any point during an issue, and the issues never seem to fully stop? Plus it takes them forever to address widespread issues, like all the trouble people have been having playing Sims since it moved to the EA launcher vs. Origin.