entropyffan t1_jea89uz wrote on March 30, 2023 at 3:29 PM

As for the "happy customers dont complain" argument. It could be true.

But, when I see a user mentioning that their headphone broke, then the replacement also broke, as for example we have one post today about this happening to a Hifiman.

The argument is no long important. If QC issues are so common to hit the same costumer twice, the brand just doesn't care about QC.

It maybe even using the replacement service to bust consumer confidence in its shit product it sells. Instead of improve QC, if the later is more expensive.

Puzzleheaded-Pen4413 t1_jec3zyn wrote on March 30, 2023 at 10:47 PM

But in some cases it's the user that doesn't know how to handle stuff?

entropyffan t1_jec7m5r wrote on March 30, 2023 at 11:13 PM

It could be, but the brands know to have better QC survive this same users.

Puzzleheaded-Pen4413 t1_jecjdp0 wrote on March 31, 2023 at 12:39 AM

QC can only do so much....