o0Spoonman0o t1_is4uiqp wrote on October 13, 2022 at 9:26 AM

Reply to comment by AnusDingus in Most discriminating audio reviewer by SnooStories7223

Those that have the issue can escalate with Sony and they will replace them with a new pair that has a 90 day warranty.

I know this because I and others have done it. Not that I'm defending Sony as when my new ones arrive I'm selling them. They way they've handled this is dogshit, expecting customers to fit the bill for their shit defective batteries. I loathe companies that force you to fight with them for proper service. I'll be selling my xm4's unopened when they show up.

Sony has lost me as a customer for awhile. I don't appreciate being advised to send out a flagship product, just outside of "warranty" because it's got a defective battery or they fucked their firmware up or w/e. Lithium ion battery that dies in just over a year = defective.

There's nothing a customer can do within reason to kill these batteries that quickly.

AnusDingus t1_is4wdkn wrote on October 13, 2022 at 9:52 AM

I kinda empathise with you because I've had the same shit to deal with from topping. My xm3's are also going bonkers out of nowhere due to the software updates. I almost bought the xm4 but luckily i decided to google about xm4 problems. Even the cheaper WF-C500 has hissing noise issues from the get go. Im staying away from sony for now.

o0Spoonman0o t1_is4z9hp wrote on October 13, 2022 at 10:31 AM

Honestly I think it was a bit of a blessing, I'll sell the Sony's when they show up. I replaced them with some (unbelievably cheap) Liberty 3 pro's; which are really not bad sonically and have a better fit/control scheme (though I do miss the hold to listen function of the Sony's at times). Really impressed with these little things for what I paid.

I'm going back to wired IEM's for my serious listening. I only tried the TWS market out because my workhorse Shure's died and I figured why not-well I now know the answer to why not.

I forgot how great proper wired IEM's can sound; I think my shure's were dying for awhile and I had become really accustomed to their signature which is really dark (the IEM hobby was very different 15+ years ago).

Currently demo'ing the 7hz timeless with some s12's on the way, the value that exists in the wired IEM world with the explosion of ChiFi is unreal.

I'm a happy fella and these headphones with batteries can fuck off :)