Having terrible customer support from Apos Audio dealing with replacements and returns. Something that should take a few days is going to take at least a month just to get a response. Was looking to buy the same headphone from hifigo, but I saw similar reviews about how terrible their customer support was, even worse than Apos. I love amazon's return system, but there is a lot of audio gear that just isn't available on amazon.

Are there any brands that you have good customer support with and honors warranties?

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TheFrator t1_j2f7waq wrote on December 31, 2022 at 8:48 PM

#1,245,248

Headphones.com . I've bought from them on numerous occasions and have returned items without hassle. Bloom Audio is solid too. I haven't purchased from any other retailers.

GamePro201X t1_j2f9tep wrote on December 31, 2022 at 9:02 PM

#1,246,031

Headphones.com, Audio46, and Bloom Audio are the main 3 I'd recommend

I've heard Mimic Audio is good too, but I don't have any experience with them

No-Context5479 t1_j2fd8xt wrote on December 31, 2022 at 9:27 PM

#1,247,373

headphones.com

audio46

Musiteck

Zeppelinandco

Bloom audio

Linsoul

HifiGo

ShenzhenAudio

In order of decreasing trust but make no mistake these are the shops I trust as a whole so even the last ones lower in the trust scale, I've not had problems with yet

player_9 t1_j2firiy wrote on December 31, 2022 at 10:07 PM

#1,249,746

I have had nothing but great experiences with Bloom audio, located just outside Philly. You can set up a demo of any product(s) if you’re in the area, if not, they include overnight shipping for orders over $500 (I think). They offer great support and have always been super responsive by phone and email, even if it’s a non-purchase related question. 10/10

https://bloomaudio.com/

Their YouTube reviews of specific products are good as well.