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moneybagmeisenheimer t1_j4lb404 wrote

So I ordered the edition XS b-stock 2 weeks ago. I received the item and the right yoke scraps and doesn’t lock correctly to the divots. I emailed customer service and they were speedy in sending me a return label and providing a replacement once they receive the headphone. Hopefully my second pair is perfect. The sound was truly amazing. We shall see if they follow through but yes the build quality is something to always be weary of.

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maXXXjacker t1_j4lud6i wrote

As far as B-stock goes, I wonder how much of these issues are due to human error. I think a lot of stuff slides through the QA process at a lot of companies and I've seen it first hand like for example where some kid will get bored or lazy after churning out repairs all day or functionality testing and its nearing time to go home or the weekend and obvious issues will be signed off on, considered 'good enough' or ignored.

It does feel like a lotto sometimes, no matter what company you decide to buy from. Personally I've never had good luck with b-stock items from any company but that's just probably my luck. I can't tell somebody how many times I've ordered b-stock items and it was super obvious that if somebody did a proper functionality test or used the item it shouldn't have been resold or passed an inspection.

Hopefully your next headphone is a good one!

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moneybagmeisenheimer t1_j4m82me wrote

Yeah I’ve been leaning towards the same thought. I told them I would like to them personally inspect the headband drivers of the next pair before shipping so they will not have to do this again. They said they would comply with those test for me. So if my next pair arrives with no issues I’ll be please with the customer service.

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