ActualSalmoon t1_j9yvra1 wrote on February 25, 2023 at 4:10 PM

This has not been my experience at all.

I had my iPhone 12 mini serviced at an authorized repair center (battery replacement, still inside the warranty window).

During the repair, the tech broke the Face ID array (they sent me an email and the exact wording was that they “made a mistake during the repair, which has caused irreparable damage to the Face ID components”). They then wanted me to pay around 500€ for a new Face ID array, along with the original 80€ for the battery replacement.

After I declined, they basically told me to fuck off; if I wouldn’t pay, my Face ID would not get fixed, and I would not get any replacements. So to this day, my Face ID still does not work.

ejx220 t1_j9ywyah wrote on February 25, 2023 at 4:18 PM

But you went to an authorized repair center, not an Apple Store. That’s the difference.

ActualSalmoon t1_j9yxb98 wrote on February 25, 2023 at 4:21 PM

After Apple refused to expand to this region, citing that “Authorized Repair Centers offer equivalent service quality,” I’d expect actually equivalent service.

Dick_Lazer t1_j9z8yre wrote on February 25, 2023 at 5:38 PM

That sucks man, I'd report it to Apple itself if you haven't already.

VampyreOfNazareth t1_ja0f54b wrote on February 25, 2023 at 10:24 PM

That’s a small claims court in my country for breaching consumer protection law.