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Anders13 t1_j9z75ae wrote

Reply to comment by Transposer in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123

The best and funniest memory I have was a very sweet lady who had broken her phone but was out of warranty…I noticed the phone’s battery was below threshold during diagnostics so I swapped the whole thing under swollen battery replacement (I think it was $99 vs $300+) to replace the entire device.

About an hour later she comes back SOAKED from head to toe, including her hair (she was wearing a long dress) and tells me she had fallen into one of the mall’s water fountains lmao! At that point I swapped it again at no charge since it was within a 90 day warranty.

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danyaylol t1_j9zgr4q wrote

I don’t get why more employees are like you. They’re acting like their paycheck is determined by getting people to pay for repairs.

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Anders13 t1_j9zhca0 wrote

I know I know :( the amount of times I’d hear the other people I worked with get yelled at by angry customers was just absurd. I not once got yelled at in the 4 years I worked there. Like you said, it freaking Apple! Being nice to the customer and helping them as much as possible can only make your retail work/life easier.

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Whiffler t1_j9zayya wrote

Hahaha that’s amazing. Thank you for being a great human!

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