iphone 12 keeps crashing. need advice

Submitted by bespectacled1007 t3_11bn64r in iphone

It's been 2 days since my iphone 12 (on iOS 16) started to randomly crash. It randomly starts being laggy or freezing, then it shuts down on its own and then restarts a few moments later. It does this regardless of the battery percentage, of whether I'm using it or not, of whether an app's open or not.

I tried to make more room by deleting photos, videos, and apps. Storage is currently at 117 GB used out of 128 GB. I read somewhere that it must be a RAM problem but I don't understand how that could be since I close all the apps when I don't use them.

I've been attempting to update the software since there's an available iOS 16.3.1 but it kept failing. I can't get past the "Preparing update" phase. I'm not sure if it's the network that's problematic or if it's one of the issues it's causing.

Does anyone know what else I can do? These random crashes are really disrupting my daily activities since I rely so much on my phone to get a lot of things done. Thank you.

0

Comments

You must log in or register to comment.

jhstewa1023 t1_j9yn83l wrote

Have you checked your battery percentage? I know when mine hit 79% I started having issues like this- otherwise I’d do a back up to iTunes and reset it using your computer

1

bespectacled1007 OP t1_j9yns7y wrote

Battery's max capacity at the moment is 78%.

By resetting do you mean to factory reset the phone?

2

jhstewa1023 t1_j9ynvru wrote

Yes but with the battery being below 80% that’s likely what’s causing the issue.

1

bespectacled1007 OP t1_j9yob3o wrote

Oh okay. What step can be done to improve the situation? Do you reckon I can take it to Apple to have it looked at? (Although I don't know what they can do about it?) Sorry but I'm not very familiar. And thanks ahead.

2

Potato_palya t1_j9yqejn wrote

I had this happen with a 11. Same exact issue. A factory reset fixed it.

1