Penguin236 t1_j8uz9ax wrote on February 17, 2023 at 3:15 AM

Reply to comment by theskyopenedup in Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund by StrongInteraction594

No, it's the seller's responsibility to get your product to you. So Apple. Apple can go after Uber if they want, in the same way they can go after UPS or Fedex on one of their deliveries. But the refund to the customer needs to come from Apple.

territrades t1_j8vwob9 wrote on February 17, 2023 at 9:21 AM

This exactly. The seller (Apple) is responsible to fulfill their contract, i.e. delivering the products. If they deliver themselves or hire a third party to do so is their responsibility. If they have chosen Uber, and Uber is not reliable, that is Apple's problem.

Cedric182 t1_j8z2m51 wrote on February 17, 2023 at 11:50 PM

Must be a troll. You forgot the /s

[deleted] t1_j8wui9c wrote on February 17, 2023 at 3:00 PM

[deleted]

BradIII t1_j8wyhgh wrote on February 17, 2023 at 3:26 PM

The courier’s responsibility is to the shipper, Apple has the responsibility of getting the product to the customer, using a third party does not transfer that liability.