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Jhamilton02 t1_jee4hc6 wrote

Looks like you should have purchased directly from Apple and not the carrier. It is up to att to unlock the device to accept other eSims.

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Elberoos23 OP t1_jee9isc wrote

Thx for your reply. I explained that I need to add a German e-sim and they told me it’s absolute fine.

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DarthMauly t1_jeep30t wrote

A common misconception from carriers, they seem to think their lock only applies to one of the SIM slots on the phone, but they apply to both.

You have the choice of going through AT&T or there's the less expensive option of finding a shop / using eBay. Most of those will do it for about €10.

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