Unable to send gifs through #images

Submitted by Total-Appointment857 t3_1256lfc in iphone

Hey all! I just upgraded to a new iPhone 14 Pro today - woooooohooo! Loving it so far, but the strangest bug is happening.

So, I send a lot of gifs… like a lot. BUT on my new phone I cannot send or receive gifs on iMessage. I can search the #images app, but they won’t send. (My motion blur assist is off, and I have uninstalled and re-installed #images).

Any advice?

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Interactive_CD-ROM t1_je3ukmy wrote

See if the issue occurs when using a different GIF provider.

The #images feature is Apple’s built-in app for sending GIFs. There are others available in the App Store (I use GIPHY when I want a wider selection of GIFs than what Apple provides).

https://apps.apple.com/us/app/giphy-the-gif-search-engine/id974748812?app=messages

If the issue occurs when sending from there, then it may be an issue with sending media in texts—maybe try sending a photo or video to see if those fail as well.

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Total-Appointment857 OP t1_je3v1ff wrote

Hmmmm yes photos and videos also cannot be sent. I downloaded a GIF keyboard and those also won’t go through.

MMS is toggled on in settings…

I will give it the night but…? So strange

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Interactive_CD-ROM t1_je3w92e wrote

Your screenshot is of an iMessage group chat.

You may want to see it the issue occurs when sending media (of any kind: gif, pictures, videos) to an individual instead of a group.

Outside of that, I’d just suggest following basic troubleshooting tips. Try shutting down your iPhone and powering it back on. Check to make sure it has a solid internet connection (via cellular or Wi-Fi). Are people able to send media to you? Do you have any other Apple devices (like an iPad or Mac) to see if you can send media from there? If so, then you know it’s something specific to your device.

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Total-Appointment857 OP t1_je4w80p wrote

I can receive media, and cannot send to individuals.

Also able to send on other platforms. Just iMessage that will not comply!

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Interactive_CD-ROM t1_je4wwba wrote

Are you able to send a photo to someone via an SMS text message (green bubble)? Or does that also fail?

Do you have any other Apple devices?

My next thought would be to turn iMessage off and back on again.

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Total-Appointment857 OP t1_je80ig4 wrote

Will not go through when given the option “send as SMS” when the GIF won’t send

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