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Smerfcy t1_itqv7yi wrote

What phone is she upgrading from? If it was an android she might have to disable RCS.

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Flair_Helper t1_itu6bp2 wrote

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Temetzcoatl t1_itqejoh wrote

Sounds like you need to contact Verizon. Probably a SIM card issue.

0

annoyin-beggar OP t1_itqep16 wrote

14 pro models have esim but today we’re gonna try to have them reset her esim

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Temetzcoatl t1_itr2q0s wrote

Right sorry, reset her esim card. Regardless the suggestion stands. It’s a Verizon problem probably not an iPhone problem. It’s an issue with the phone number that 2FA is sending the messages to. Hope it goes well!

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