Viewing a single comment thread. View all comments

ElectricalEinstein t1_iuc4z4b wrote

That’s awful to hear. I am so sorry! You should check to see if she setup an Account recovery contact. They would be able to unlock the phone I believe. Here’s the link - https://support.apple.com/en-us/HT212513

2

infinityandbeyond75 t1_iuc8myo wrote

Unfortunately a legacy contact needs to be setup first. It can’t be setup after the fact.

0

ElectricalEinstein t1_iuetait wrote

Agreed. I was hoping that she had already done that & that OP wasn’t aware of the option.

1