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chhappy7 t1_iuc492u wrote

I am so sorry to hear what happened. Regarding the password though, if apple can’t help, I have not heard of any other avenues to get in. Maybe if you can find her iCloud/Apple account password? But I’d imagine apple is really the only ones who could realistically help… or maybe like a data recovery specialist? Best of luck.

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ElectricalEinstein t1_iuc4z4b wrote

That’s awful to hear. I am so sorry! You should check to see if she setup an Account recovery contact. They would be able to unlock the phone I believe. Here’s the link - https://support.apple.com/en-us/HT212513

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infinityandbeyond75 t1_iuc8myo wrote

Unfortunately a legacy contact needs to be setup first. It can’t be setup after the fact.

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ElectricalEinstein t1_iuetait wrote

Agreed. I was hoping that she had already done that & that OP wasn’t aware of the option.

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infinityandbeyond75 t1_iuc8xha wrote

The only thing Apple will do is if you provide a death certificate and legal papers showing you are the heir to the device they will remove activation lock so you can erase the device and use it. However, they won’t be able to get into the device.

Try using forgot password and icloud.com and see if she was using iCloud data storage.

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Flair_Helper t1_iuddqsf wrote

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