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TAbramson15 t1_iuayv4s wrote

Have you tried using the normal lightning cable that came with the phone to try and turn it on? Could be a dud MagSafe charger. If the MagSafe charger isn’t working it’s not gonna turn on. It could also be the wall brick you’re using that failed, apple bricks aside from the old 5w small ones, tend to fail. My gf has two failed 18w official apple chargers that both don’t work. Try another brick with the MagSafe first, and then definitely try using the lightning cable that came with the phone in the box as it could be the MagSafe charger that’s busted, or possibly even the wireless charging coil inside your phone, though that is the least likely culprit of the sort.


Forsaken-Ad-7502 OP t1_iub086h wrote

I did plug the phone into the wall charger I was just using using on my iPad mini, it’s been on charge for over an hour, still dead. Oh well, I’ll be taking it back in the morning. I just wondered if there was any easy fix. Thanks for answering.


TAbramson15 t1_iub1pen wrote

Do you have a computer?? If you have a PC plug it into iTunes and see if it recognizes it, if you have a Mac, see if the Mac recognizes it in the Finder app. If the computer can recognize the device it could possibly be a faulty display problem. If it’s not recognized then probably a motherboard or battery issue. Maybe the battery failed due to the heat of the MagSafe charging. Wireless charging is the worst you can use in terms of battery health and safety as it generates the most heat out of any charging method.


Forsaken-Ad-7502 OP t1_iub71hi wrote

I do have a MacBook. I completely forgot about using it to troubleshoot!! I’ll give it a whirl. 👍🏻


TAbramson15 t1_iub7974 wrote

Yes! Try and see if it recognizes it, if so it’s more than likely a display issue. Could be powering on and not showing the display, or a battery issue. Best case scenario it could be a bunk battery and that’s a $70 repair instead of a full replacement claim, or display repair.


Forsaken-Ad-7502 OP t1_iubc5xu wrote

MacBook didn’t recognize it, I’m guessing the battery failed. Thanks for the suggestions.


TAbramson15 t1_iubcd21 wrote

Oof.. sorry bud. I hope it’s an easy and inexpensive fix for ya.. that’s a shame. But gotta remember it happens, millions and millions of units manufactured some are bound to be messed up. No problem bud, good luck.