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devpsaux t1_ix7tyl2 wrote

Reply to comment by [deleted] in Camera not recognized after updating to ios 16.1.1 by Lwzwz

Even if you don’t have warranty, I’d contact Apple. They are usually good about fixing stuff even out of warranty if it’s their fault

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Lwzwz OP t1_ix89nsq wrote

My warranty just expired last month. I contacted them, they said it’s unfortunate but they can’t do anything now 😆 should i just wait for the next update and hope for the best?

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knuckle_cracker t1_ix8zrbf wrote

I would 100% call back and politely ask for a Senior Advisor. I have ZERO doubt that they won't help you get this squared away for free. I would even ask if they could do an express replacement in which they put a hold for like $1,000 (USD) on your credit card/payment source and send you a replacement device. You then send your old device back and they remove the hold. There's normally a fee for this, but you can assuredly get this all taken care of for free as long as you're nice and ask for a one-time exception, considering the circumstances and shitty timing.

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MightyDeekin t1_ix9pa4d wrote

For express replacement you'd need Applecare+. And if OP had that they'd still be in the 2-year Applecare+ service window.

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knuckle_cracker t1_ix9plq0 wrote

Take it from me, they can process an express replacement without AppleCare+. They can also waive the $39 fee.

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Ilyum t1_ix8zx18 wrote

Take it to an Apple Store, I’ve had situations where customer support is unhelpful but the Apple Store people do what’s right

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Rizzyy_ t1_ix8ap3k wrote

You can downgrade to IOS 16.1 still

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Lwzwz OP t1_ix8votc wrote

Support said its not possible

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Hunter_Ware t1_ix96jvw wrote

It is possible. Just downgrade using IPSW.me (you can only restore to the green signed ones)

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Rizzyy_ t1_ix8w3z6 wrote

That’s BS you definitely still can just look up a guide and make sure you backup your phone. As long as 16.1 is being signed by Apple you can downgrade.

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MightyDeekin t1_ix9pisl wrote

There isn't an official Apple-approved way, so support won't be able to mention it.

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TheKelz t1_ix9k0er wrote

I work at Apple Support and I can give you a little advice. Try calling them and see if they can check what can they do. That helps when your device is out of warranty.

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ktappe t1_ixa3rgk wrote

Don’t give up. This is Apple‘s fault, not yours. Be firm and tell them they need to fix it.

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