Can’t use my iPhone 14

Submitted by AstraGrayOff t3_yvpv3z in iphone

I just got an iPhone 14 pro max and it isn’t working for some reason, I went to the store were I bought my iPhone from and they told me that the phone needs to update to ios16, I tried to return the phone but they told me I can’t so I went to the Apple website and couldn’t find how to return it for repair on the web, So what should I do with it?

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InUrGutz t1_iwfq487 wrote

“They told me that the phone needs to update to iOS 16”

All 14’s come with iOS 16 out of the box. Which retailer did you buy it from? If it has an older iOS installed it’s definitely a fake iPhone and not a good one either.

What do you mean by “not working”? Is it not powering on? You need to be more specific if you want someone’s help.

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AstraGrayOff OP t1_iwfqzdk wrote

It just restarts, You know the startup were it says hi in different languages? This one

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MisterEChops t1_iwfozbq wrote

> I just got an iPhone 14 pro max and it isn’t working for some reason

What do you mean isn’t working?

And so far what actions have you tried to turn it on? Is it fully charged etc?

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AstraGrayOff OP t1_iwfr3ap wrote

It is charged for more than two days, It just every time I do the settings it keeps getting me back to the start, restarting and restarting so many times

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MisterEChops t1_iwfr76g wrote

Alright in that case, I would recommend restoring it using a computer.

https://support.apple.com/en-au/HT201252

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AstraGrayOff OP t1_iwfr9h5 wrote

I tried that

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MisterEChops t1_iwfrb17 wrote

Are there any Apple stores you could walk into?

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AstraGrayOff OP t1_iwfrdb3 wrote

Yes, Plenty, I will go to one right now if I in couldn’t get it done

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MisterEChops t1_iwfrgca wrote

Yeah it sounds a bit sus, I’d definitely go see Apple. They should be able to help

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AstraGrayOff OP t1_iwfrmdk wrote

I will, But I do not think it is sus, The place I got my phone from was from a very known place, And I saw a TikTok of a couple facing the same problem, It might be a popular problem.

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MisterEChops t1_iwfrphz wrote

The weird thing is, the place you bought it from absolutely has to assist. They can’t just palm you off to the manufacturer - at least not where I’m from, that’s illegal

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AstraGrayOff OP t1_iwfywwr wrote

It is Legal where I live I guess cause it’s not the first time 🤷🏻

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mrgoody123 t1_iwh3blk wrote

The place you bought it from is not helping? because this is not normal. Maybe post a picture of phone you have - and some reddit users can confirm it is not fake.

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AstraGrayOff OP t1_iwh4r9v wrote

I did on my instagram, It’s not fake some said, I will go to an Apple Store this night to send it out for repair

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mrgoody123 t1_iwh59ji wrote

Good Luck, Let us know how you make out.
Have you tried resetting -

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
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AstraGrayOff OP t1_iwh5d8d wrote

I did, I saw how to do it on YouTube and didn’t work out

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dRedz_ t1_iwfnanm wrote

Why isn’t it working? If they told you to update, did you? If not, go on Settings>General>Software Update

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cgg419 t1_iwfnrkq wrote

Of course, that will be difficult if it’s not working

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AstraGrayOff OP t1_iwfr4ky wrote

I can’t open get thru the start settings, It’s a new phone

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